| 1. |
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Is there a minimum order? |
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There is no minimum order. The minimum order therefore is one (1) of any unit. |
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| 2. |
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What are your delivery options? |
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All products will be securely pack and ship out by courier services. Free delivery charges apply to Peninsular Malaysia and East Malaysia. For countries other than Malaysia, courier charge will apply. Please contact our friendly customer services for rate of delivery. |
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| 3. |
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What are your payment options? |
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We take payment using the following options:
- Paypal
- Credit/debit card including Mastercard, Visa and American Express
- Fund Transfer (local banks)
- Cheque (cleared funds before despatch of order)
- Cash (Collected orders only)
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| 4. |
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Are your card processing methods secure? |
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Card transactions are processed by Paypal secure servers. We do not capture card details on our own site. We do not retain your card details in any format. |
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| 5. |
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How do I know if my order has been received? |
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You should receive an automatic email confirmation from us once your payment has been processed and a confirmation from paypal to confirm a successful transaction. If you do not receive any type of confirmation via email and are concerned if we have received your order please call us at +607-244 0340 or email us at info@imebeautyonline.com. |
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| 6. |
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What if my delivery doesn't arrive when expected? |
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All orders will be processed for shipping out on next working day (Monday to Friday).
Where orders received on weekend, they will be processed on the next working day, ie Monday, except for public holiday.
Your goods are shipped with a third party courier. In the unlikely event that a problem occurs with your delivery, or you do not receive your goods when expected, please contact us between 10am and 6pm Monday to Friday Tel: +607 244 0340 or email: info@imebeautyonline.com and we will track your order immediately. |
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| 7. |
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What is your privacy policy? |
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We will not disclose buyers' information to third parties other than details that are processed as part of the order fulfilment.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected on this site is used to:
- Take and fulfil customer orders
- Administer and enhance the site and service
- Only disclose information to third-parties for goods delivery purposes
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| 8. |
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What if I want to return items? |
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Goods sold are not returnable nor refundable. However, If any goods are faulty or damaged when you receive them, we will arrange for them to be replaced or refunded but you must notify us within 2 days of receipt otherwise no claims will be entertained. |
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| 9. |
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Can I collect my order? |
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You are welcome to collect your order from us, however you must contact us for arrangement/appointment prior to pickup.
Our shop address is:
No.12-01, Jalan Setia Tropika 1/18,
Taman Setia Tropika,
81200 Johor Bahru,
Johor. |
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| 10. |
Q: |
How long does it take you to reply to my email? |
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We receive many emails from our customers daily. However we endeavour to manage with each one as they arrive. For enquiries after working hours, we will try our best to respond as soon as possible on the next working day. |
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